Return Policy

Your satisfaction is important to us. If you're not completely happy with your purchase, we offer a straightforward return policy.

1. Return Timeframe

14 Calendar Days

You have 14 calendar days from the date you receive your item to initiate a return.

For EU & UK Customers: This is your legal right of withdrawal under EU Consumer Rights Directive and UK Consumer Contracts Regulations.

For All Other Customers: We voluntarily extend this same 14-day return policy worldwide as part of our commitment to customer satisfaction.

Important: The 14-day period starts when you (or a third party you designate) physically receives the item, not when you place your order.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

3. How to Return Your Item

Follow these simple steps to return your purchase:

4. Return Shipping Costs

Standard Returns (Change of Mind):

• Customer is responsible for return shipping costs
• We recommend using a tracked shipping service
• We are not responsible for items lost or damaged in return transit

Defective or Incorrect Items:

• We cover all return shipping costs
• We will provide a prepaid return label or reimburse shipping costs
• Contact us immediately with photos of the defect or error

Return Shipping Address: Will be provided after your return request is approved (varies by your location to minimize shipping time and cost).

5. Refund Processing

Refund Amount:

• Full product price will be refunded
• Original shipping fees are not refunded (unless item was defective)
• Return shipping costs are your responsibility (unless item was defective)

Refund Method:

• Refunds are issued to your original payment method (PayPal)
• If PayPal is no longer available, we will arrange an alternative method

Refund Timeline:

• Within 14 days of receiving your returned item
• Email confirmation will be sent when refund is processed
• Additional 3-5 business days for your bank/PayPal to process

Inspection: We will inspect returned items upon receipt. If the item doesn't meet return conditions, we reserve the right to:

• Refuse the return and ship the item back to you
• Offer a partial refund if item shows minor issues
• Contact you to discuss options

6. Exchanges

We offer exchanges subject to stock availability.

How to Request an Exchange:

1. Contact us via WhatsApp or Instagram
2. Specify the item you wish to exchange
3. Let us know what you'd like in exchange
4. We'll confirm availability

Exchange Process:

• Return your original item following the return process above
• Once received and inspected, we'll ship your new item
• No additional charges if exchanging for the same price item
• Price difference applies for different items

Exchange Shipping:

• Return shipping: Your responsibility (unless defective)
• Exchange shipment: We cover shipping costs

7. Defective or Damaged Items

We carefully inspect all items before shipping, but if you receive a defective or damaged item, we will make it right.

What to Do:

1. Contact us immediately via WhatsApp (within 48 hours of delivery)
2. Provide your order number
3. Send clear photos showing the defect or damage
4. Describe the issue

Our Resolution Options:

• Replacement: We'll send a new item at no cost
• Full Refund: Including original shipping costs
• Partial Refund: If you wish to keep the item despite minor defect

Return Shipping: We will provide a prepaid return label or reimburse your return shipping costs.

8. Incorrect Items

If we shipped the wrong item to you:

• Contact us immediately with your order number
• Send a photo of the item you received
• We will arrange for the correct item to be shipped at no cost
• We will provide a prepaid return label for the incorrect item

Our Apology: We sincerely apologize for any inconvenience and will prioritize shipping your correct item.

9. Lost or Damaged Shipments

Lost in Transit:

• If your order doesn't arrive within the expected timeframe, contact us
• We will work with the carrier to locate your package
• If package is confirmed lost, we will send a replacement or issue a full refund

Damaged in Transit:

• If the package arrives visibly damaged, take photos before opening
• Contact us immediately with photos
• We will file a claim with the carrier and send a replacement or refund

10. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Returns initiated after the 14-day return window
• Items that have been worn, washed, or altered
• Items without tags or in damaged packaging
• Items damaged due to misuse or failure to follow care instructions
• Returns without prior authorization
• Items shipped to an incorrect address provided by the customer

11. EU Consumer Rights (Legal Withdrawal)

If you are a consumer located in the European Union or United Kingdom, you have a legal right to withdraw from your purchase within 14 days under EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations 2013.

Legal Right of Withdrawal:

• You may withdraw without giving any reason
• 14-day period starts from delivery date
• Notify us of your decision to withdraw
• Return goods within 14 days of notification

Cost of Return: You will bear the direct cost of returning the goods (unless defective).

Refund Timeline: We will refund all payments received (excluding return shipping) within 14 days of receiving the returned goods or proof of return shipment.

Model Withdrawal Form (Optional):

12. Questions & Support

We're here to help make your return process as smooth as possible.

13. Policy Updates

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

The version in effect at the time of your purchase governs your return rights.

Last updated: November 2025